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Specialised support

Alai Secure has its own customer care and support service, with two advanced support levels known as L1 and L2. Alai’s NOC* provides 24/7 customer service, 365 days a year. It consists of a specialised team of professionals with in-depth knowledge of both the technology and the service.

*NOC -Network Operation Centre-
Value proposal: Specialised support

A centralised and unique Customer Support Service, which greatly facilitates the work of clients who can contact a specialised technician directly in the event of any problem in the service, without first going through a conventional call centre operator, which facilitates dialogue and significantly improves troubleshooting times.

A specialised professional team which as well as technology and service, fully understands the client’s business and the impact that the service may have on the business.

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